Eye on Resident Satisfaction

March 13, 2025

At Grubb Properties, our Link Apartments® teams work to deliver exceptional service that brings comfort and convenience to every resident every day. This is part of our commitment to creating homes that meet our residents’ needs, enhance their lives, and exceed their expectations. But this is more than just good service; it's smart business that delivers measurable investment benefits. When our residents feel valued and enjoy their living experience, they generally stay with us longer and become ambassadors for our properties.

Resident Satisfaction Validated

Our focus on resident satisfaction isn’t just company rhetoric—it’s a verifiable strength that we believe separates us from our competitors. Our commitment to exceptional resident experiences has resulted in numerous third-party accolades, most recently including:

• Grubb Properties ranked in the top 5% of apartment managers our size, according to SatisFacts. Among managers of all sizes, we ranked in the top 4%.
• Link Apartments® 4th Street in Winston-Salem, NC won the ApartmentRatings epIQ Top Rated Award, with an A+ score for reputation. As of March 2025, Link Apartments® 4th Street currently ranked as the #1 property in the State of North Carolina according to ApartmentRatings.
• All 16 eligible Link Apartments® communities won a SatisFacts Community award in 2024, given to communities that maintain a review rating of 4.25 or above out of 5.
• The 2024 Elite ORA Power Ranking published by Multifamily Executive, which monitors 144,000+ properties, recognized the following communities as in the top 1%:
  • Link Apartments® Brookstown (Winston-Salem, NC)
  • Link Apartments® H Street (Washington, DC)
  • Link Apartments® Broad Avenue (Memphis, TN)
     

To show our appreciation for residents who stay with us, we established a Long-Term Resident program that caps rental increases for residents who live at our properties for at least five years. At the end of 2024, 143 residents at seven communities were part of this program. That equates to 13.7% of all the residents at those seven properties. 

We value our residents and strive to provide an excellent living experience that earns their loyalty, resulting in desirable communities with stellar reputations. 

Resident satisfaction can be a powerful, yet sometimes hidden, driver of returns for multifamily housing investors. At Grubb Properties, we recognize that the satisfaction of residents living in our Link Apartments® essential housing communities directly influences the financial performance of our portfolio. 

To learn more about our essential housing product and see all the Link Apartments communities our residents call home, visit our Communities page.